Introduction
To ensure that we provide a safe and professional experience for all customers, Suede Master has established the following Terms and Conditions. These terms outline what you can expect from us and what we expect from you.
By using this website or booking our services, you agree to these Terms and Conditions. Suede Master reserves the right to modify these terms at any time. Please review them periodically.
1. Service Terms
1.01 Suede Master provides professional cleaning, restoration, and care services for suede, leather, and specialty materials.
1.02 All services are subject to inspection, material condition, and approval prior to or during processing.
1.03 Suede Master reserves the right to refuse service if an item is deemed too delicate, high-risk, or unlikely to achieve satisfactory results.
2. Pricing & Competitive Pricing Policy
2.01 Suede Master offers fair and competitive pricing for all services.
2.02 Pricing provided before inspection is an estimate and may be adjusted based on the item’s condition, size, or required treatment.
2.03 Suede Master may review competitor pricing at its discretion. To qualify:
- The service must be comparable in quality and scope
- The quote must be from a legitimate business (no generic email domains)
- Written proof must be provided
2.04 Suede Master reserves the right to determine whether a competing service is comparable.
3. Satisfaction Guarantee
3.01 Suede Master aims to provide high-quality service and customer satisfaction.
3.02 Due to the nature of suede and leather materials:
- Results may vary
- Not all stains, damage, or odors can be fully removed
3.03 Customers must inspect items upon return.
3.04 Any concerns must be reported within 48 hours of delivery or pickup.
3.05 Items should not be stored in packaging for extended periods, as this may affect the condition.
3.06 Items must be collected within 20 days of completion unless otherwise approved
3.07 Suede Master is not responsible for items left beyond 20 days without prior agreement.
4. Pickup and Delivery Terms
4.01 Suede Master offers pickup and delivery services within designated service areas.
4.02 Time windows are estimates and may vary depending on scheduling and traffic conditions.
4.03 A service fee may apply for missed pickup or delivery appointments.
4.04 Repeated missed appointments may result in additional charges or cancellation of service.
5. Cancellations & Processing Fees
5.01 If a service is cancelled after items have been picked up, a processing fee may apply.
5.02 If service has already begun, partial or full charges may apply depending on the stage of work.
5.03 All cancellation fees will be communicated where possible prior to processing.
6. Claims & Service Expectations
6.01 Suede Master uses professional techniques and equipment to achieve the best possible results.
6.02 However, customers acknowledge that:
- Suede and leather are delicate materials
- Cleaning may result in changes to texture, softness, or colour
- Some results are not fully predictable
6.03 Any claims regarding service quality must be submitted within the timeframe outlined in Section 3.
7. Limitation of Liability
7.01 All items are handled with care; however, all services are performed at the customer’s risk.
7.02 Suede Master is not responsible for:
- Pre-existing damage or wear
- Structural weaknesses in materials
- Color loss, shrinkage, or texture changes resulting from standard cleaning processes
7.03 To the fullest extent permitted by law, Suede Master’s liability is limited to the amount paid for the service performed on the item.
7.04 Suede Master is not liable for any indirect, incidental, or consequential damages.
Contact Information
If you have any concerns with your order, please contact us:
Suede Master